Your transactions statement will provide you with information regarding your accumulation of points and your redemption of points. Below are some of the most commonly asked questions regarding the transactions statement.
- How do I view my Transactions Statement?
- Your Transactions Statement can be located under the MyAccount page. Your statement will provide you with a record of all of your transactions including the crediting of points and the redemption of points.
- What are the different types of actions related to my transactions?
- There are several transactions that may occur and these are all documented on your transactions statement. These different transactions include:
- AdClick – This is when you click on the ad of one of our merchant partners. We record this activity to help verify your purchases.
- Purchase – When you make a purchase through an AdClick action, “Purchase” will appear in this transaction. The merchant you bought from, the amount and the date of purchase are recorded for this purchase.
- Survey – You can earn points from completing survey actions
- Profile – This indicates points earned from clicking on a BonusAd and completing the required action.
- Return – When a return is verified by one of our partners it is recorded here. Points that are earned for a returned purchase will be subtracted from your account.
- I made a purchase, why do I not see my points?
- Please allow at least 30 days for your points to appear on your Transaction Statement. Our merchant partners usually only report transactions to us once a month. However, survey, profile and some bonus points will be posted to your account immediately.
- What do I do if my points don’t show up after 30 days?
- If it’s been over 30 days since you made your purchase, please follow these steps:
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- Go to the “MyAccount” page
- In your My Activity section you will see a column called “Help.” Click on the email icon next to the transaction in question.
- A pop-up form will appear. Complete the form and submit to our account specialists.
- We will research the problem regarding your points and get back to you promptly.
- What do I do if a transaction is missing or is incorrect?
- Email an account specialist and provide them with a copy of the purchase confirmation email you received from the merchant. Copy the content of your confirmation email from the merchant into the email that you send to our account specialist. Make sure that the confirmation email contains the merchant’s name, date of purchase, subtotal, item description and order number.